For the purposes of this document, C3 BMW will be herein known as "The Company".
This is subject to:
a. In the case of unwanted products these must be returned in the same condition that they were despatched to you. Any damage or loss to the product affect the amount of refund made.
b. Any Other Terms
When sending a return, the item is your responsibility until it reaches us. This means you are also responsible for the postage for the return item. We strongly recommend that you send the item using a recorded delivery service. If you are returning an item as a result of a mistake by "The Company", we will pay for the cost of postage for the return parcel.
We do not accept liability for items damaged during transit so we advise you to wrap the product adequately to prevent this happening.
Please be sure to include the following details with all returns:
* Your Daytime Telephone Number
* Your order no.
* The reason for the return
"The Company" is committed to providing the highest quality products and customer service to our customers. If you are not satisfied with your goods for any reason, we do operate a 7-day money back guarantee, subject to the following guidelines:
How do I cancel an order?
To cancel an order you must contact us immediately. We will normally be able to help you with cancellation unless your order has already been dispatched.
Do we send orders abroad? If so, how much does this cost?
You can arrange for orders from the "The Company" to be dispatched all around the world. The costs for this are dependent on the size of the item selected.
How soon will I receive my order?
Subject to credit, security clearance and availability of stock, we aim to despatch all orders within 48 hours of receipt of your order. They are despatched by Royal Mail First Class Packet Post. Unless otherwise stated. Delivery within the UK normally can take between 3-5 days but may be quicker; to European destinations it is more likely to be 4-6 days and for the USA up to 7 days. Canadian deliveries can take longer.
What do the prices include and what currency are they displayed in?
All our prices include packaging and UK postage via Royal Mail recorded delivery. Prices include vat. All prices are in GBP (United Kingdom Pounds).